Cancellation & Refund Policy
How cancellations and refunds are handled.
Last updated 3 September 2026
Jay Shah HUF believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Perishable items
Jay Shah HUF does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
Damaged or defective items
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported on the same day of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service on the same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Warranties and refund timelines
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the Jay Shah HUF, it will take 16 to 30 days for the refund to be processed to the end customer.
Contact
To raise a cancellation or refund request, write to jay.shah@finwisor.com or call +91 98922 99424. This policy sits alongside our Terms & Conditions and Privacy Policy.